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FREQUENTLY ASKED QUESTIONS

  • What type of hair do you sell?
    Raw Hair and 12A grade virgin hair
  • Can I bleach hair purchased from you?
    Yes. Our virgin and Raw hair is human hair that can be bleached
  • How long is shipping & processing?
    7-14 business days for entire process, shipping and delivery. 1 day- Ready to ship items if ordered before 1pm will be shipped the SAME DAY with royals mail special delivery by 1pm guaranteed service. Please read terms and conditions for ready to ship items before ordering.
  • Which courier do you use?
    We ship within the United Kingdom with Royalmail. For international orders we use FEDEX / DHL
  • Can I get a refund?
    We do not offer refunds on wigs for hygienic reasons. We do offer refunds with the return shipping cost deducted for bundles and frontals returned to us exactly as they were shipped. Brand new and in packaging.
  • Do you ship internationally?
    YES
  • Can I cancel my order?
    Orders are final once made and cannot be cancelled but if we are contacted within an hour of order being placed we are happy to accommodate changes if possible.
  • Do you collaborate with bloggers?
    We are happy to work with bloggers and welcome all enquiries particularly from those active on TikTok and Snapchat with engagements that exceed 100,000 views per week . Please contact us customersupport@hairbyzelle.com to discuss further
  • How are your wigs made?
    Our wigs are all hand made. We offer custom handmade wigs as we do not believe in chopping bundles up for convenience. Cutting wefts damages the strength of the threads holding hair in place which will result in hair shedding a LOT!
  • How many bundles are in your wigs
    Our custom handmade wigs consist of 3 bundles Clients have the option of contacting us if they would like a wig that consists of 4 or more bundles to be made as extra bundles come at an additional charge
  • What types of payment do you accept
    Credit cards, Debit cards, Klarna,
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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